Consultation Services

With more than 20 years’ experience in the workforce management industry, our team truly are experts in the field, and we are pleased to be able to share that expertise with our clients. Capita WFM offers a tailored consultation service for both new and existing clients to identify how a workforce management or time and attendance system would help your business, or how you can get the best value from our system.

Our consultation days cover a range of topics, including:

Shift pattern design

One of the most important aspects, that often gets overlooked. Optimising your shift patterns can ensure you’ve got the right number of employees scheduled, on the right shifts and jobs. Creating an effective shift pattern can also help to boost employee satisfaction, and can lead to a reduction in absences and sickness rates.

Holiday management

Does your business suffer from a rush of people using up leave at the end of your holiday year, leaving you with low staffing levels? Our consultants can advise you on the best way to manage your leave calendar, including setting up and calculating the correct leave levels throughout the year. By setting up holiday management rules, organisations can also ensure that they have minimum cover levels in place throughout the year, reducing the need for agency and overtime staff.

Managing absence

Our team will look in detail at the current process(es)  your organisation is using for managing employee absence.  They will then identify ways to improve this to reduce your absence rate and in turn boost productivity.