Project Management

project-management-monitorWe are aware that every company has unique requirements. These requirements may include differing timescales, budgets, complexity, integrations and so on. We offer four implementation strategies to customers based on their requirements.

Solo: Small installation, remote training, self-configured

Minimal: Small installation, with configuration and training done on-site over 2 days

Guided: Medium to large installation, with all configuration and set up done for customer, training done on-site

Managed: Large installation, with a permanent Project Manager (PM) for the duration of the project to configure and train on-site

Solo

We provide the required hardware and software, along with documentation to allow you to install and configure our software and modules with minimal remote support.

Intended for:

Very small implementations – 1 door or terminal and less than 50 employees – where you have some IT expertise available and are willing to carry out all of the required work.

Services provided:

  • Documentation covering hardware and software installation
  • User guide
  • 4 or more 1 hour telephone and remote access sessions with Support to provide assistance with any aspect of the installation, configuration and use of the software

Considerations:

  • You need a reasonable understanding of installing and setting up software
  • You need to have the ability to physically install the hardware provided
  • Support during the implementation is severely limited, so complete responsibility for the success of the implementation resides with you

Minimal

If you aren’t able to install the system yourself, Minimal provides some basic services while still leaving the majority of the project work to you.

Intended for:

Small businesses – if you cannot or will not accept the cost of a guided implementation, but aren’t in a position to physically install the software yourself, and you require minimal training.

Services provided:

  • Hardware and software installation day
  • One on-site training day
  • User guide

Considerations:

  • A PM should be appointed by you to coordinate the internal project requirements and deliverables
  • You are responsible for driving the project forward, with our assistance and support

Guided

This is a standard project in which we provide one or more project meetings and two or more on-site training days, along with all of the services required for the installation and initial configuration of software.

Intended for:

Medium to large installations – if you have some IT expertise available but would like greater involvement from us – including the management of our implementation in conjunction with your own PM.

Services provided:

  • One or more project meetings
  • Project plan and assistance
  • Pre-installation configuration of our software according to the details supplied
  • Hardware and software installation
  • Two or more on-site training days

Considerations:

  • A PM should be appointed by you to coordinate the internal project requirements and deliverables
  • Our PM becomes a Project Team Leader under Prince2, having responsibility for the aspects of the project to be delivered by our solutions
  • You should allow sufficient time for a standard speed roll-out (average is 8-12 weeks)
  • You are responsible for driving the project forward, with our assistance and support

Managed

For when you require a far greater level of involvement than usual. We will provide on-site services including full Project Management and Consultancy on a day rate basis.

Intended for:

Large installatons – if you have particularly tight timescales, very little experience of installing transactional IT systems or no internal PM.

Services provided:

  • On-site presence 1-5 days per week for 4+ weeks depending on the complexity of the project (the average would be 2 days per week for 8 weeks).  This time would encompass all required project management and training, and will include
    • Weekly project highlight reports
    • Project risk log
    • Technical support as required
  • Project plan and assistance
  • Pre-installation configuration of software
  • Hardware and software installation

Considerations:

  • You must provide working space for at least 1-2 of our staff members for the duration of the project
  • You are responsible for ensuring that the required staff are able to devote an appropriate amount of time to project, under the guidance of the our PM
  • Assuming that the project team devotes the required time to the project and all deliverables are met, our PM will be responsible for the success of the project