Name – James Basford
Apprenticeship – Level 2 Diploma in IT User Skills (ITQ)
Current Role – Junior Implementations Consultant
Q. What made you apply for an apprenticeship?
A. I didn’t learn effectively by copying from a whiteboard at school, and I found that working in a hands-on environment worked for me to learn properly.
Q. What attracted you to the role and the company?
A. I was invited to complete a 4-week work experience at Capita WFM after my GCSE’s to gain experience of working. At the end of my work experience, I was told about the apprentice and encouraged to apply for it.
Q. What role are you doing now?
A. I am a Junior Implementations Consultant; this involves setting up hardware and software for customers.
Q. Would you recommend an apprenticeship to others?
A. Yes, I think apprenticeships are one of the best ways to learn and gain valuable skills and experience.
Q. How did you prepare for the interview process?
A. For the interview I researched what Capita WFM does and the history of the company.
Q. How was it balancing full time work with the qualification?
A. I found it easy, I allocated some time each week to complete outstanding work that may be needed.
Q. What’s surprised you about your apprenticeship?
A. For me it was the environment as I came out of school straight into the working world and it was surprising how different the two are.
Q. What has been your biggest achievement so far?
A. My biggest achievement was completing the apprenticeship in a pandemic while working from home. Most of my apprenticeship was completed during the pandemic at home.
Q. Where do you see yourself in the next 5 years?
A. I aim to complete a higher-level apprenticeship and move closer to my end goal of being a Network and Server Engineer.