National Apprenticeship Week 2019

National Apprenticeship Week 2019

This week is the 12th National Apprenticeship Week and at Capita WFM we’re very proud to offer an award-winning apprenticeship scheme. Over the past 7 years, we’ve helped 20 apprentices, many of whom have gone on to be offered permanent positions within the business and are still with us today! We are currently supporting two apprentices in our Project Implementation team, and we caught up with them both to find out how their apprenticeship is going.National Apprenticeship Week 2019 logo

Today, we meet Lewi Kilbane, Junior Implementations Consultant who is doing an apprenticeship in Level 2 IT User Skills

What made you apply for an apprenticeship?

I knew I wanted to pursue a career in IT but I didn’t have the A-Levels to get into University. I also wanted to get have hands-on learning and start to earn a living whilst learning, which University wouldn’t have allowed.

What attracted you to the role and the company?

It’s a customer facing role which I knew I’d enjoy as I like working with people. I also saw the role as an opportunity to expand my technical knowledge.

What role are you doing now?

The implementation team works with our customers as soon as they join us to get their systems up and running. In my role, I carry out support work for our customers, I’m in regular contact with them to update them on the status of their project and I carry out professional services, setting up databases of their systems. It’s a really wide-ranging role, and I really enjoy the variety of it.

Would you recommend an apprenticeship to others?

I would definitely recommend this apprenticeship. Capita has a really good apprenticeship scheme and is really supportive of apprentices. I’d recommend carrying out research into the training providers and employers as the apprenticeships can vary from one organisation to another. I think that it’s important to recognise that some people don’t learn well in a classroom, but for hands-on learning, you should definitely apply for an apprenticeship.

How did you prepare for the interview process?

I initially sent in my CV and then I was invited in for a two-stage interview process. To prepare for the interviews, I researched the business and found out more about what WFM does and the solutions we provide. Then I used my pre-existing technical knowledge to prep for some interview questions I thought might be asked.

 How was it balancing full-time work with the qualification?

It can be challenging at times but Capita is very accommodating to allow time during work, so I can get my college work completed.

What’s surprised you about your apprenticeship?

I think that I’m genuinely valued as an employee.  I’ve never felt “bottom of the pile”, my opinion is valued and they really care about teaching me the best way to do things.

What has been your biggest achievement so far?

I’ve recently been working on delivering a big pilot project for one of our new clients, keeping them updated and making sure that their requirements were met. During their training session, they gave some really nice feedback about my work which was great to hear and have my efforts recognised by the client.