National Apprenticeship Week 2018 – Meet Our Apprentices

National Apprenticeship Week 2018 – Meet Our Apprentices

Today we spoke to our current Dev-Ops Engineer Apprentice, Patrick, and found out what it’s like to do an apprenticeship with Capita WFM.

Name – Patrick Cleary 

Apprenticeship – BTEC Level 2 Diploma in IT User Skills

Current Role –  Dev-Ops Apprentice Engineer


Q. What type of Apprenticeship did you do? 

A. I’m currently doing a BTEC Level 2 Diploma in IT User Skills through Cirencester College.


Q. What made you apply for an apprenticeship?

A. Having gone to College in Swindon to do my A-Levels, I discovered that I didn’t want to go down the traditional higher education route. I found that higher education wasn’t the right learning environment for me. When I started thinking about an apprenticeship, I’d just finished my AS level. These had given me a good grounding and understanding of the basics and it just felt like the right time for me to go into an apprenticeship.


Q. What attracted you to the role and the company?

A. The job role really attracted me. I looked a wide range of apprenticeships, some of which were for software engineering and IT support, but the DevOps role really appealed and interested me and was something I could see myself doing for a long time to come.


Q. What role are you doing now?

A. I’m a Dev-Ops Apprentice Engineer. At the moment I look after our hosted customer’s servers, and the day to day running of the IT infrastructure for our internal team and customers. Our main role is to ensure that there is no down-time (or its as reduced as possible) whilst keeping everything working properly.


Q.Would you recommend an apprenticeship to others?

A. Yes, definitely! It’s such a good way to get out of the traditional path that high education can take you. It’s totally different to other education options. It also bridges the gap between education and work nicely, and mixes them in a way that’s great for the student to both work and learn.


Q. How was it balancing full time work with the qualification?

A. I’ve found it really easy so far! In the workplace, everyone is busy and doing what they should be, so it motivated you to get your tasks done and to keep on top of your coursework.


Q.How did you prepare for the application and interview process?

A. I read up on the company, the job role and spoke to the college about getting some info on what I’d do if I was to get an apprenticeship and what was expected of it.


Q.What made you interested in choosing a career in software?

A. I’ve always been surrounded by IT and computers, it’s something I’ve always enjoyed and wanted to try and work in.


Q. What’s surprised you about your apprenticeship?

A. I’ve found it’s greatly improved my motivation to work and study, which I something that I was lacking at College. I think I’ve also been surprised by how easy it was to fit in to the team here. Everyone’s been really welcoming and are great to work with which makes it all the more enjoyable.


Q. What would you say to someone thinking of taking an apprenticeship?

A. Go for it! If you’re not sure if you should stay in education or do an apprenticeship, just do it. Apprenticeships can lead to so many different things and it such a great starting point for your career.


Q. What has been your biggest achievement so far?

A. Without a doubt it’s really improved my confidence. Despite only being here 8 months, I already feel it’s improving my own knowledge to the extent that I feel I’ve got a proper place in the business – it feels like I’m really contributing to get things sorted for our customers.