Capita WFM Apprenticeships
You might be surprised by just how rewarding they are and how far they can take you.
Starting an apprenticeship allows you to earn while you learn, getting the best of both employment and education. You’ll gain valuable on-the-job knowledge while still taking home a monthly paycheque.
We’ve run a successful apprenticeship scheme for the past four years, with the majority of our apprentices becoming permanent members of the team after completing the programme.
Initially starting with just the Support department, the scheme has now been rolled out across the company, seeing apprentices join the Sales, Projects and Infrastructure teams.
South West Apprenticeship Company Partnership
We have worked with the South West Apprenticeship Company (SWAC) over the past four years and through our close partnership we have successfully completed 13 apprenticeships, resulting in each apprentice being offered a permanent role at Capita WFM.
SWAC provides the training for our apprentices and ensures they’re fully qualified within 12 months. SWAC also provides support to both our apprentices and the business to ensure the whole process runs smoothly.
You can find out more about SWAC here: https://theswac.org.uk/
Frequently asked questions (FAQs)
An apprenticeship is a training programme designed to give you the skills needed for your chosen career. You will be in full-time employment whilst obtaining a nationally recognised qualification. Apprenticeships combine practical training and classroom learning. As an apprentice you’ll:
- Work alongside experienced staff
- Gain job-specific skills
- Earn a wage and paid holidays
- Study towards a related qualification
All our apprenticeship programmes are 12 months in duration.
With the current demand for careers there has never been a better time to gain skills to help you on your way. During the programme, you will work towards your qualification and gain invaluable experience in the working world. A number of benefits include:
- Earning a salary
- Gaining a nationally recognised qualification
- Hands-on, practical training
- Paid holidays
- Experienced mentors
- Career progression
Our apprenticeship scheme lasts for 12 months during which you will receive valuable on-the-job training in the selected role you applied for – from Support and Infrastructure to Sales, Marketing and Projects.
You will train towards an NVQ Level 2 (equivalent to 5 GCSEs at grades A-C) or Level 3 qualification (equivalent to 2 A-Levels) which is completed in line with your apprenticeship. On successful completion, you could be offered a permanent role within the business.
Depending on the role you choose, you can develop your knowledge and skillset within a variety of areas across the business – from installations and software coding to providing effective technical support to our customers.
The aim of our apprenticeship programme is to ensure all our apprentices receive a range of experience – if you’re unsure of which career is right for you, we will give you the opportunity to work across all areas of our business in order to help you decide which path you’d like to take.
This depends on your role, although we do provide free lunches and travel to/from work to help supplement your apprenticeship wage if needed.
Our apprenticeship success stories
I chose to join the apprentice programme as I felt, personally, it was the best alternative to further education. Since beginning the programme, I’ve found being able to learn in a hands-on working environment is a lot more effective and enjoyable for me.
The Capita Apprenticeship scheme has not only allowed me to gain confidence, but it’s also provided me with the skills I need to develop my career through real-life experience – something I would not necessarily have had access to had I gone down the traditional route of college and university.
Overall, joining Capita as an apprentice has really provided me with a lot of freedom to try different roles and responsibilities within the business – rather than being hired as a full-time employee for a specific role, or being in full-time education.
Capita has been extremely supportive of me throughout this apprenticeship – the business has provided an educationally outstanding full-time experience that has granted me a level of confidence I would never have achieved with just a qualification.
I have improved my customer-service skills and have evolved independently as a member of the team.
Additionally, I have been given great responsibility, from creating training documentation and implementing scripts to managing projects – I wouldn’t have been able to approach these tasks without the support provided by Capita WFM.
I chose to join the Capita Apprenticeship programme because I liked the idea of getting support whilst gaining experience in a real-life work place.
I also liked the fact that I could earn a wage. Although the apprenticeship wage is initially low, the experience and training that I’ve received has been very high. Essentially, this looks great on my CV and in turn, will help me to further my experience in a working environment.
At Capita WFM, you never feel alone as there are always people around to help you if you need assistance or something new to do.
Jordan – Premium Support Engineer
I decided to join Capita WFM as an apprentice after leaving college, as I benefit from hands-on experience rather than traditional classroom-based learning. I have gained a wide range of knowledge I did not have before. I’ve learnt new skills by doing various tasks and having professionals from across the business help show me how to fix problems initially helped me learn.
The apprenticeship has helped me gain confidence when speaking to customers and colleagues while helping them resolve issues, that I don’t feel I’d have gained from going to university.
I have since moved to the premium support team helping resolve our largest customer’s issues, whilst this can be very challenging, it’s also very rewarding knowing I have resolved a complex problem.